Communications

As an Keystone First VIP Choice (HMO SNP) participating provider, we've made it easy for you to access all of your important plan communication in one place. In this section, you'll find provider-centric newsletters, bulletin, and the latest version of the provider manual.

If you don't find what you're looking for, or if you have questions, call Keystone First VIP Choice Provider Services at 1-800-521-6007.

• 2024 model of care annual training requirement (PDF)
• Update — COVID-19 (PDF)
• New remittance codes notice (PDF)
• New remittance codes (PDF) — Effective June 1, 2020
• Provider manual (PDF)
• Provider Reference Guide (PDF)

Fax Blast Notices

• Balance Billing Notice (PDF) August 28, 2024
• HEDIS Incentive Program (PDF) July 29, 2024
• Community HealthChoices and How it Works with Keystone First VIP Choice (PDF) July 23, 2024
• Model of care summary letter (PDF) May 14, 2024

Provider Newsletters

• The Advantage — Spring 2022 (PDF)
• The Advantage — Summer 2021 (PDF)
• The Advantage — Summer 2020 (PDF)

Pharmacy Newsletter

• Q1 2024 (PDF)
• Q2 2023 (PDF)
• Q1 2023 (PDF)

Y0093_WEB_318377