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Culturally Competent Care

Embedded in all of our efforts is a culturally and linguistically appropriate approach to the delivery of health care services. We foster cultural awareness both in our staff and in our provider community by leveraging ethnicity and language data to ensure that the cultures prevalent in our membership are reflected to the greatest extent possible in our provider network.

Keystone First VIP Choice (HMO SNP) routinely examines the access to care standards for both the general population and the population who speaks a threshold language. A threshold language is a language spoken by at least five percent of Keystone First VIP Choice (HMO SNP)'s population.

For our complete Cultural Competency Plan, refer to the Provider Manual (PDF).

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