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Contact Us

We're available to answer your questions and provide you with the information that you need. Check your membership status, check a claim or ask us a question.

If you are a Keystone First VIP Choice (HMO SNP) member:

Contact us by phone or by mail:

  • Phone
    Call 1-800-450-1166 (TTY/TDD 711), 8 a.m. to 8 p.m., 7 days a week.
  • Email
    You can contact us by using our secure contact form.
  • Mail
    Keystone First VIP Choice (HMO SNP)
    Member Services
    200 Stevens Drive
    Philadelphia, PA 19113-9802

If you are not a Keystone First VIP Choice (HMO SNP) member:

  • A Keystone First VIP Choice Member Services representative will answer your questions. Call us toll-free at 1-855-241-3648 (TDD/TTY: 711), 8 a.m. - 8 p.m., 7 days a week.

Recursos en Español
Para informacion en Español, por favor llame al department de atencion al cliente de Keystone First VIP Choice (HMO SNP) 8 a.m. - 8 p.m., 7 días a la semana.

If English is not your first language, view our multi-language interpreter services (PDF).

If you are a broker:

Call us toll free at 1-855-241-3647.

If you are a provider:

Contact us by phone or email:

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